How do I make an appointment?
Patients of Broughty Family Healthcare may make an appointment anytime between 8am and 6pm Monday to Friday, with the availability to book up to seven days in advance, either by:
· Telephone Call
· Presenting at reception
Do you require a routine appointment?
If you require an appointment for a problem which is not urgent, our reception staff will arrange one that suits. Due to the part-time commitment of some doctors however, you may have to wait several days for the doctor of your choice.
Do you require an urgent Appointment?
If you feel you need to be seen on the same day you contact the practice, our reception staff will offer you an ‘on the day’ appointment, or record your request and contact details for the doctor who will then review and phone you back or ask the receptionist to phone you back as soon as possible.
The timing of the return call depends on the volume of requests on that day – this increases on any Monday, after a public holiday or after an afternoon when the practice has been closed for in-service training.
It may not be possible to offer you an appointment with the GP of your choice due to the availability of an individual doctor
If you present at reception and request an urgent appointment and there is nothing available for the day you are making the request, you may be asked to return home to wait for a doctor to phone you back. Please note there is no Walk In service at the surgery.
Why is the call passed to the GP?
The GP will contact the patient by telephone to speak to the patient (or carer in some circumstances) and ascertain further details about the problem and based on the information provided, will make a clinical decision whether to:
- Give the patient an appointment that day with any doctor.
- Give the patient a telephone consultation appointment with a preferred doctor.
- Give the patient an appointment at a time in the future with a particular doctor.
- Give the patient an appointment with another member of the primary healthcare team eg: practice nurse or pass the request to the health visitor or district nurse.
- Give the patient advice regarding the management of their problem.
- Organise a prescription for collection, to alleviate their problem.
Does this depend on the time of day I phone for a request?
No – if you contact the surgery any time between 8am and 6pm for an urgent or on the day appointment, your call will be treated in the same way if there are no available appointments to offer.
You may consult your doctor by telephone. Contact the practice before 11.00 am where possible, and the doctor will return your call as soon as possible during that day. Please give a landline number as a matter of course.
What happens if I request a home visit?
Patient requests for home visits are always a high priority for action. However, the practice is facing an increasing demand for home visits as the population of older housebound patients expands. A home visit can take 30 to 40 minutes and a doctor would normally be able to see 3 to 4 patients in the same time at the surgery. If you require a home visit please call before 10am whenever possible. This allows the visiting doctors to plan their day. The GP will monitor requests and on occasions may phone to gain additional information.
A home visit is considered appropriate for any patient who is confined to their home for medical reasons only, otherwise they will be asked to attend the surgery to be seen. Please note that a visit by a particular doctor cannot be guaranteed.
Cancelling Your Appointment
GP and nurse appointments are in short supply. Please remember to attend an appointment or cancel it as soon as you know you cannot attend or no longer require it. Even appointments cancelled at short notice can be used to benefit other patients and keep waiting times down.