How do I make an appointment?

Patients of Broughty Family Healthcare may make an appointment, it is recommend to phone between  8am and 10am Monday to Friday, to arrange a telephone appointment with one of the GPs or Nurse team

  Do you require a routine appointment?

If you require an appointment for a problem which is not urgent, our reception staff will arrange one that suits.  Due to the part-time commitment of some doctors however, you may have to wait several days for the doctor of your choice.

  Why is the call passed to the GP?

The GP will contact the patient by telephone to speak to the patient (or carer in some circumstances) and ascertain further details about the problem and based on the information provided, will make a clinical decision whether to:

  • Give the patient an appointment that day with any doctor.
  • Give the patient a telephone consultation appointment with a preferred doctor.  
  • Give the patient an appointment at a time in the future with a particular doctor.
  • Give the patient an appointment  with another member of the primary healthcare team eg: practice nurse or pass the request to the health visitor or district nurse.
  • Give the patient advice regarding the management of their problem.
  • Organise a prescription for collection,  to alleviate their problem.

 

Does this depend on the time of day I phone for a request?

No – if you contact the surgery any time between 8am and 6pm for an urgent or on the day appointment, your call will be treated in the same way if there are no available appointments to offer. You will be allocated an telephone appointment with the duty doctor.

 

What happens if I request a home visit?

Patient requests for home visits are always a high priority for action.  However, the practice is facing an increasing demand for home visits as the population of older housebound patients expands.  A home visit can take 30 to 40 minutes and a doctor would normally be able to see 3 to 4 patients in the same time at the surgery.  If you require a home visit please call before 10am whenever possible.  This allows the visiting doctors to plan their day. The GP will monitor requests and on occasions may phone to gain additional information.

A home visit is considered appropriate for any patient who is confined to their home for medical reasons only, otherwise they will be asked to attend the surgery to be seen. Please note that a visit by a particular doctor cannot be guaranteed.

 

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