The practice has become increasingly aware of the use of Facebook and other social media platforms by patients as a means of expressing their views regarding Broughty Family Healthcare Surgery.
Due to patient confidentiality, the practice is not in a position to respond to comments or posts made online, nor clarify exactly what happened and the rationale for clinical decisions. Although we may not reply, we are frequently made aware of patient feedback online.
As a practice we welcome and encourage the views of patients to enable us to improve the service which we deliver, however all feedback to the practice should be made via the appropriate mechanisms.
Facebook Requests
The clinicians sometimes receive friend requests online from patients.
Whilst friend requests are usually well-meant, the British Medical Association (BMA) advise that Clinician's should refuse friend requests from current or former patients of the practice, so please do not be offended that you request is declined.